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If you need to speak to a customer services advisor, you can call us between the hours of 9am and 5pm Monday to Friday. Our customer services Freephone number is 0800 917 0510*.

The number above is only for enquiries about orders placed at BT Shop and unfortunately we cannot help you with other BT products and services such as your BT landline, BT Vision or BT Broadband. If you need assistance with these services please use the number below.

For Broadband and landline enquiries, please call 0800 800 150*

From time to time you may need to contact us to sort out a problem that you're having with us. Our Customer Complaints Code sets out how you can contact us and the process for dealing with any complaint or dispute you may have. You can see a copy of the code online at www.bt.com/complaintscode. Alternatively, you can ask us to send a copy of the code to you.

We will try our best to work through any complaint or dispute that you may have with us. However, if we cannot do this, you may be able to refer the matter to a dispute resolution service (including an online dispute resolution service) and get an independent view. Details of how and when to refer a dispute, are set out in our Customer Complaints Code.

Other articles you may find useful:

Our Returns Policy

Arranging a Return Online

*Free from a BT landline, calls from other networks and mobiles may vary.